Shipping and Refund FAQs
Shipping and Refund Policies
For orders to be shipped allow 5-10 business days.
Once a Digital Download is ordered, it can take up to 7 business days to arrive to the email address you place the order with, for any questions about Digital Downloads email email@example.com
USA Orders: Depending on the shipping method selected, USA orders can take 5-10 business days to arrive.
Depending on the shipping method selected, International orders can take 2-6 weeks to arrive.
When placing an order make sure to put the correct shipping address in. If you place your order and realize your shipping address is incorrect email firstname.lastname@example.org to make sure your order is shipping to your correct address. If your item is shipped to the wrong address you will need to repurchase the item and pay shipping again.
Official Earned Credentials:
Christian Leaders does not send Credentials that have not been earned, if a someone orders a Credential they have not earned it will not be mailed out. If a student completes the Credential later then the order date, they will need to contact email@example.com and let them know they now have completed the Credential.
When items or credentials arrive damaged, the order will be resent free of charge.
When an order is lost in the mail, customers pay the shipping but will not need to pay the items cost again.
For instances when a clothing item doesn't fit and it needs to be mailed back for another size, contact firstname.lastname@example.org and you will be provided with a shipping label to print, then you can mail it back free of charge
For Items you are unsatisfied with and would like to to mail back to receive a refund, contact email@example.com and they will provide you with a shipping label to print, then you can mail it back free of charge, once the item is returned you will receive your refund.
Non Refundable Transactions:
- College Application fee payments are refundable 30 days after payment, after 30 days are non refundable.
- All administrative degree payments are non refundable.
- Credential purchases are non-refundable.